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Dear developers and decision-makers at ESI,
I know that "Customer Service" sounds a bit off, as Scilab is a free and open source software and the vast majority of the Scilab users aren't paying customers to begin with. But from what I understand, you have at least some commercial interest in Scilab users as you offer training, development and support/maintenance services commercially. Now even if only a small percentage of all the Scilab users request your services, I figure that it should be in your interest to have as broad a user base as possible, because a small percentage of a huge user base will always be more customers than a small percentage of a mediocre user base. I know that everything is not free and everything I could wish for cannot be implemented in the official Scilab releases, because that would cost unlimited developer resources and would also deprive you of any chance to earn some money with customized developments and support. But at least what is officially released should be substantially bug free. Otherwise you will exasperate current and potentially future users and eventually you might lose them to other scientific computing solutions. IMO in order to make the official releases less bugged and more attractive, you should care more about the users' issues and include them into decision-making. Not to say that you have to do as they wish, but you should at least hear them out. If you put off the users of the free Scilab releases, who may be professors and students to a significant extent, then in a few years those turned-into-engineers students might not be your paying customers but just Mathwork's ones... You might have the best expertise when it comes to coding and testing Scilab and therefore might think that you can dispense with what the users could contribute. But you just don't have the breadth of applications and implemented solutions all the users have combined. Just look at the few weeks following every major release where bug report numbers are skyrocketing. Why not just announce something like a beta test version a month or so before the planned release date of the official release? The majority of bug reports could then be dealt with and the official release would be much less off-putting to your potential future customers. Regards, Roland Saur-Brosch P.S.: And please, pretty please, take care of the registration issue (bugs 15700, 16119 and 16130). Many people have special characters in their email address. At least announce somewhere that email addresses with special characters do not work, despite the registration seems to be accepted in the first place. Also, please consider implementing SRS with the mailing list server. Some email providers have SPF active and without SRS the users that are using those email providers are effectively precluded from posting anything on the mailing list. Please make and keep contributions to Scilab attractive and easy (and possible in the first place). -- Sent from: http://mailinglists.scilab.org/Scilab-developers-Mailing-Lists-Archives-f2574944.html _______________________________________________ dev mailing list [hidden email] http://lists.scilab.org/mailman/listinfo/dev |
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